Alaska Airlines Customer Services Supervisor in Seattle, Washington

Regular/Temporary: Regular

Job ID: 29559

Full/Part Time: Full-Time

Location: Seattle, WA

Job Title: Customer Services Supervisor

HORIZON AIR STORY

Horizon Air: behind the name are men and women with a "can-do" spirit and a passion for excellence. Launched in 1981, Horizon Air provides service to cities throughout Alaska, California, Oregon, Washington, Idaho, Montana, Colorado, Utah, Nevada, Baja California Sur (Mexico), and British Columbia and Alberta (Canada). Together, Horizon Air and partner carrier Alaska Airlines serve more than 90 cities and are subsidiaries of Alaska Air Group Inc. (NYSE: ALK).

It's a heartfelt approach, as much as technological innovations and customer-pleasing onboard service, that is at the core of the "Horizon experience". This has brought us national and international recognition: Horizon Air was named "Regional Airline of the Year" by Air Transport World magazine in 2007 and was also ranked among the top 10 domestic single-class airlines by Travel+Leisure magazine readers from 2002 through 2009. .

POSITION INFORMATION

KEY RESPONSIBILITIES

  • The Customer Services Supervisor is responsible for assisting the Customer Services Manager in providing leadership and training for employees

  • This position will be responsible for operational performance during their shift and have departmental responsibility for one or more station departments

  • Supervise customer and ground service activities

  • Ensure on-time departure of aircraft and passenger/employee safety on the ramp

  • Assign people on a daily basis to cover all customer service positions, monitor employee attendance, and coordinate shift coverage for absent employees

  • Monitor station equipment status and enforce dress code

  • Complete agent performance evaluations, prepare flow charts and handle recognition and discipline within their department

  • Other duties as assigned

QUALIFICATIONS

  • College education in related field preferred

  • One to two years experience in a supervisor/leadership role required

  • Previous airline experience required

  • Knowledge of station operations, ticketing, and ground and passenger service required

  • Excellent verbal and written communication skills

  • Demonstrated diplomacy and teamwork skills

  • Ability to work a flexible schedule including weekends and holidays required

  • Ability to direct the work of others in a positive way

  • Ability to juggle multiple tasks in a fast paced environment

  • Enthusiasm and willingness to relocate

  • Regular and predictable attendance

  • High school diploma or equivalent required

  • Minimum age of 18 required

  • Authorization to work in the U.S. required

THE LOCATION

The location for this position is in Seattle, Washington

OUR CULTURE - HORIZON AIR

For eligible employees, our company offers a competitive total rewards package that includes insurance coverage (medical, dental and vision care), a 401(k) retirement savings plan, monthly and annual incentive bonus plans, time off and a generous employee travel program (with flight privileges on Alaska Airlines as well).

Key to Horizon Air's success is its distinctive culture, where partnership thrives and co-workers go out of their way to help each other. Each day, employees are guided by the shared values of Integrity, Heart, Partnership, Innovation/Initiative and Continuous Improvement. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer. .

POSTING INFORMATION

Please apply on or before: June 1st, 2017

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Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.