Alaska Airlines Enterprise System Engineer II - System Operations in Seattle, Washington

Regular/Temporary: Regular

Job ID: 27908

Full/Part Time: Full-Time

Location: Seattle, WA

Job Title: Enterprise System Engineer II - System Operations


Manager, IT Systems Operations


Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada and Mexico. Our roots date to 1932 and are symbolized by the Eskimo painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We've been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska is the premier airline for people on the West Coast and, together with its sister carrier Horizon Air, flies to more than 90 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $4 billion. .


Role Summary The Enterprise System Engineer II takes a holistic view of all the Alaska Air Group's enterprise systems. In this role you will gather input, provide guidance, and make decisions to ensure Alaska's infrastructure fits within our vision. You will partner closely with different groups within IT as well as business customers in order to clearly understand their requirements, implement technology solutions, and own the resulting system.

The Enterprise System Engineer II must demonstrate strong skills in Hardware/Software Architecture & Best Practices, Computer Security & Compliance, and Enterprise Architectures. You will oversee the operations of multiple, critical infrastructure technologies and you will be responsible for maintaining the daily operation and overall stability of Alaska's enterprise infrastructure systems.

Scope & Complexity

  • This engineering position supports enterprise systems activities for Alaska Air Group (AAG) and its subsidiaries.

Key Duties

  • Acts as Operations liaison to Application Development teams in order to understand needs, schedules, and to identify activities.

  • Functions as a member of small and medium sized IT projects, representing multiple infrastructure platforms.

  • Partners directly with Enterprise Architecture and other Infrastructure teams, helping to maintain the operational stability of our critical systems.

  • Participates in the execution of established infrastructure roadmaps.

  • Possesses and displays expert skills in the following areas: technical troubleshooting, customer service, and communication.

  • Participates in vendor meetings.

  • Owns at least one core infrastructure technology: Continuous Integration/Continuous Deployment solutions (Jenkins, Chef), Scripting (Powershell, Python, bash, Ruby), Middleware tools (Layer 7, Tibco, MQSeries), Job Scheduling, or Monitoring.

  • Pursues industry leading certifications and training.

  • Holds team members accountable for enterprise best practices.

  • Demonstrates an increasing ability to apply the general skill set.

  • Participates in the team's on-call rotation schedule.

Job-Specific Skills (years of experience, key knowledge, skills & abilities)

  • A minimum of 4+ years of documented IT experience is required.

  • A minimum of 2+ years of technical engineering experience is required.

  • Superior knowledge in Windows System Administration is required.

  • In-depth knowledge of cloud computing environments (AWS, Azure) including IaaS and PaaS is preferred.

  • In-depth knowledge and experience supporting enterprise solutions is preferred.

  • Prior participation in small and medium projects involving enterprise hardware and/or software technologies is preferred.

  • Experience working in enterprise IT environments and knowledge of Information Technology Infrastructure Library (ITIL) concepts (Change-, Incident-, Problem-, Release-, Major Incident Management); ITIL Foundations Certification or better is preferred.

  • Knowledge of networking concepts (networking/switching/routing) is preferred.

  • Professional certification in an applicable technology or project management discipline is preferred.

  • Strong interpersonal, organizational and customer service skills are preferred.

  • Excellent verbal and written communication skills are preferred.

Job-Specific Leadership Expectations

  • Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness and Caring


  • A Bachelor of Arts or a Bachelor of Science degree in computer science, information technology or a related study, or equivalent work experience is required.


  • High school diploma or equivalent required

  • Minimum age of 18

  • Must be authorized to work in the U.S.


For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Each day, we are guided by our core values of Professionalism, Caring, Resourcefulness, Integrity and Alaska Spirit at work and in our communities. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer. .


Please apply on or before: January 22, 2017

A few helpful tips when applying -

Before applying, we recommend that you clear your browsing history including your temporary internet files and disable pop-up blockers. You can accomplish this by going to the Tools tab.

Gather your paperwork, including your work history (we require 10 years of work history to be added to the application), resume etc. - before you apply to the position.

If you would like to include a cover letter, add it as your first page to your resume. Your resume is part of your application and unique to each position you apply to..

Once in the application, be sure to use the links provided to return to the previous page if needed. The back button is not compatible with our system.

Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.