Alaska Airlines Software Engineering Manager, Airport Customer Experience in Seattle, Washington

Regular/Temporary: Regular

Job ID: 28070

Full/Part Time: Full-Time

Location: Seattle, WA

Job Title: Software Engineering Manager, Airport Customer Experience


Director, Software Engineering


Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada, Mexico, Costa Rica and Cuba. Our roots date to 1932 and are symbolized by the Alaska Native painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We've been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska, with Virgin America, is the premier airline for people on the West Coast, and together with its sister carrier Horizon Air, flies to more than 118 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $7 billion. .


Alaska Airlines strives to be the most hassle-free airline and the customer experience at the airport is pivotal to that goal. The Airport Customer Experience Landside team owns and builds the technology solutions that a customer interacts with the moment they walk into the airport until they get to TSA. This leader manages a cross-functional team of software engineers and quality analysts while partnering with our Airport Experience portfolio team to deliver new business value on a daily basis.

RESPONSIBILITIES: Lead a High Performing Team

  • Owns the `delivery ecosystem' and is responsible for building and supporting a high performance agile culture

  • Leads a cross-functional (software engineers, quality analysts) to continually enhance and improve the landside airport customer experience

  • Attracts, retains and cultivates a high performing software development organization.

  • Paints a compelling vision that motivates team members to achieve excellent results.

  • Inspires and empowers the team to collaborate and continually improve their skills and practices.

Partner Closely with Business Stakeholders

  • Builds a strong, collaborative partnership with stakeholders to deliver software that achieves business objectives.

  • Creates transparency into the delivery team's release plans, progress and impediments.

  • Contributes ideas to the business roadmap based on awareness of relevant industry trends.

  • Negotiates to ensure technology priorities are pragmatically considered alongside business objectives.

Deliver Great Software

  • Coaches and mentors delivery team members using agile practices focused on early and continuous delivery of valuable software.

  • Creates and implements strategies to reduce the time it takes to deliver increments of software, including improving continuous integration and continuous delivery.

  • Ensures the team is able to sustain the quality of their software by using practices like test-driven development, unit testing, pair programming and code reviews.

  • Drives the team to maintain effective processes to ensure high service availability.

Be a Technology Visionary

  • Working with our Enterprise Architect, sets a technology vision and enlists team to build a roadmap to achieve said vision

  • Maintains awareness of changes in technology techniques, tools and frameworks and pragmatically introduces them when they can improve the team's productivity.

  • Collaborates with peers who develop our mobile apps, loyalty system and e-commerce solutions to align technology vision and share successes.


  • Bachelor's degree in Computer Science desired or equivalent work experience required

  • 7+ years of hands-on software development experience required

  • 2+ years of management experience leading and mentoring software developers required

  • Expertise using agile methodologies (e.g. Scrum) to plan and deliver increments of functionality required

  • Expertise coaching teams to adopt eXtreme Programming (XP) practices such as TDD, unit testing, and pair programming required

  • Experience leading teams that build enterprise scale custom application required

  • Proficiency and knowledge of incident and problem management including timely problem identification, successful resolution and root cause analysis required

  • Strong verbal and written communication skills including the ability to clearly communicate information technology concepts to executive level management in non-IT terms required

  • High school diploma or equivalent required

  • Minimum age of 18 required

  • Must be authorized to work in the U.S.


The location for this position is in Seattle, Washington


For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Each day, we are guided by our core values of Professionalism, Caring, Resourcefulness, Integrity and Alaska Spirit at work and in our communities. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer. .


Please apply on or before: March 1, 2017

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Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.