Jobs at Alaska Airlines & Horizon Air

Job Information

Alaska Airlines Senior Technical Services Specialist in Anchorage, Alaska

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Senior Technical Services Specialist is an expert troubleshooter who assists technicians on the ground to diagnose and solve challenging aircraft Avionics, Systems, and Powerplant issues. As an individual contributor with minimal direction from leadership, the Senior Technical Services Specialist provides subject matter expertise by fielding calls and providing onsite support at the aircraft as needed at Alaska Airlines (AS).

Key Duties

  • Provides technical assistance by collaborating with various M&E departments for aircraft on ground (AOG) or problem aircraft which may include on-site technical assistance as needed.

  • Monitor maintenance flight logs, aircraft LLM, ETOPS, delay/cancellation reports, TRAX recurrent items, and to identify any technical problems and/or recurrent technical issues.

  • Initiates corrective action and priority, in coordination with various maintenance departments and line planning.

  • Addresses questions and concerns from internal and external stakeholders including FAA and executive management.

  • Recommend process improvement opportunities to collaborating M&E departments.

  • Monitor AHM (Aircraft Health Monitoring) and Monitor EHM (Engine Health Monitoring) to issue preventive corrective action.

  • Support Manager of Technical Services with responsibilities during out-of-office.

  • Lead and execute on projects and process improvements within Technical Services department.

Job-Specific Experience, Education & Skills


  • 4 years of aviation experience troubleshooting aircraft Avionics, Systems, and Powerplant.

  • Bachelor’s degree, or an additional two years of relevant aircraft Avionics, Systems, and Powerplant training/experience in lieu of this degree.

  • Knowledge of FAA regulations, operating policies, and procedures.

  • Strong analytical and problem-solving skills.

  • Ability and willingness to work any shift as required.

  • Effective communication skills (e.g., verbal, written, and listening).

  • Detail-oriented and highly organized, with ability to multi-task and work independently with limited guidance in a fast-paced environment.

  • Travel required approximately (15%).

  • Passport Required.

  • High school diploma or equivalent is required.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.


  • Experience in 737NG/MAX and A320 aircraft systems and components.

  • Knowledge of FAA regulations, operating policies, and procedures.

  • Previous airline experience.

  • Knowledge of Lounge policies and procedures.

  • Experience with IMAGE, SOLAR, PeopleSoft, Kronos, RosterApps, LoungeIn, Clover and My Account.

  • Familiarity with Alaska Airlines culture, policies, and practices.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Total Rewards

  • Competitive total rewards package

  • Medical, dental and vision benefits

  • 401k match program

  • Monthly incentive pay plan

  • Annual incentive pay plan

  • Generous paid time off

  • Travel privileges on Alaska Airlines & Horizon Air

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Apply by 7:00 PM Pacific Time on 6/23/2021
Location Seattle
Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law.
People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.
We are an E-Verify ® employer, where required by law.
L: #LI-A1
Job Locations USA-WA-Seattle | USA-OR-Portland | USA-AK-Anchorage
Requisition ID 2021-5763
Category Maintenance & Engineering