Jobs at Alaska Airlines & Horizon Air

Job Information

Alaska Airlines Manager Ground Operations in Portland, Oregon

Company Alaska Airlines

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.

Role Summary

The Manager, Station Operations is responsible for owning the airport’s operation and executing on Alaska’s strategy to ensure a superior level of customer service that will delight our guests. As a people leader, the Manager, Station Operations, leads and establishes priorities for the team to deliver a remarkable guest experience, and maintain the utmost safety standards.

Key Duties

  • Leads team and establish priorities of station operations and employees.

  • Executes on strategy necessary plans, budgets, and schedules.

  • Negotiates and manages vendor contracts.

  • Makes decisions related to all functions at the station, including customer service, ticketing, baggage handling, cargo operations (weight and balance), passenger security, ramp service activities, and reservations in a manner to ensure compliance with company service standards, policies, and all regulations of federal, state, and local port authorities.

  • Represents the company in the community through public relations activities.

  • Manages all station resources, such as facilities, equipment, and supplies.

  • Develops people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.

  • Supervises labor contract administration.

  • Drives effective diversity, equity and inclusion practices to build a culture of belonging while actively supporting and executing on the company’s D&I initiatives, goals and commitments.

  • Shapes culture of team through action, presence, and reinforcement of behaviors

Job-Specific Experience, Education & Skills


  • 5 years of customer service or station operations experience, preferably with proven skills in passenger service, station operations, including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employees and budget controls.

  • 2 years of leadership experience.

  • Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.

  • Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction.

  • Active listener who values diverse perspective and fosters an inclusive environment.

  • Ability to establish cross-functional, collaborative relationships with other teams and workgroups.

  • Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).

  • High school diploma or equivalent.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.


  • Knowledge of Alaska Airlines System Regulations and Federal Aviation Administration (FAA) policies and procedures.

  • Proficiency with Sabre/Image.

Job-Specific Leadership Expectations

  • Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

  • Create a diverse and inclusive culture where all employees feel safe, included and they belong.

COVID-19 Vaccination Requirement

Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Total Rewards

  • Competitive total rewards package

  • Medical, dental and vision benefits

  • 401k match program

  • Monthly incentive pay plan

  • Annual incentive pay plan

  • Generous paid time off

  • Travel privileges on Alaska Airlines & Horizon Air

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Apply by 7:00 PM Pacific Time on 10/16/2021
Location Portland
Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law.
People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.
We are an E-Verify ® employer, where required by law.
Job Locations USA-OR-Portland
Requisition ID 2021-6620
Category Corporate & Operations