Jobs at Alaska Airlines & Horizon Air

Job Information

Alaska Airlines Manager Station Operations II in San Jose, California

Company Alaska Airlines

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.

Role Summary

The Manager Station Operations II is responsible for owning the airport’s operation and executing on Alaska’s strategy to ensure a superior level of customer service that will delight our guests at the airport. As a people leader, the Manager of Station Ops II, leads and establishes priorities for the team to deliver remarkable guest experience, and maintain the utmost safety standards.

Key Duties

  • Leads team and establish priorities of station operations and station employees.

  • Executes on strategy necessary plans, budgets, and schedules

  • Negotiates and manages vendor contracts.

  • Makes decisions related to all functions at the station, including customer service, ticketing, baggage handling, cargo operations (weight and balance), passenger security, ramp service activities, and reservations in a manner to ensure compliance with company service standards, policies, and all regulations of federal, state, and local port authorities.

  • Represents the company in the community through public relations activities.

  • Manages all station resources, such as facilities, equipment, and supplies.

  • Develops people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.

  • Supervises labor contract administration.

  • Shapes culture of team through action, presence, and reinforcement of behaviors.

Job-Specific Experience, Education & Skills


  • 5 years of customer service or station operations experience, preferably with proven skills in passenger service, station operations, including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employees and budget controls.

  • 2 years of leadership experience.

  • Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.

  • Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction.

  • Active listener who values diverse perspective and fosters an inclusive environment.

  • Ability to establish cross-functional, collaborative relationships with other teams and workgroups.

  • High school diploma or equivalent.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.


  • Knowledge of Alaska Airlines System Regulations and Federal Aviation Administration (FAA) policies and procedures.

  • Proficiency with Sabre/Image.

  • Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Total Rewards

  • Competitive total rewards package

  • Medical, dental and vision benefits

  • 401k match program

  • Monthly incentive pay plan

  • Annual incentive pay plan

  • Generous paid time off

  • Travel privileges on Alaska Airlines & Horizon Air

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Apply by 7:00 PM Pacific Time on 4/19/2021
Equal Employment Opportunity Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.
We participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.
Job Locations USA-CA-San Jose
Company Alaska Airlines
Requisition ID 2021-5330
Division ASCSA - AS Airport Ops & Customer Svc
Employment Type Full-Time
Category Corporate & Operations