Alaska Airlines AOG Response Specialists in Seattle, Washington


Manager AOG Desk


Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada, Mexico and Costa Rica. Our roots date to 1932 and are symbolized by the Alaska Native painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We've been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska, with Virgin America, is the premier airline for people on the West Coast, and together with its sister carrier Horizon Air, flies to more than 115 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $7 billion.


Role Summary The Aircraft-on-Ground (AOG) Desk Planner makes significant decisions surrounding all AOG requirement processes, including out of service and heavy maintenance aircraft. The AOG Desk Planner uses professional judgment to plan and react to aircraft part and material issues.

Scope & Complexity This individual contributor position supports Aircraft-on-Ground (AOG) maintenance, planning activities, and heavy maintenance for Alaska Air Group (AAG) and its subsidiaries. This role provides material support for line operation, deferred maintenance and heavy maintenance and works with full autonomy and only updates Senior Management if there are significant issues that would impact the operation.

Key Duties

  • Provides system-wide parts support for Aircraft-on-Ground (AOG), deferred maintenance, and heavy maintenance requirements.

  • Determines the most effective actions to source and deliver materials for a grounded aircraft, with each decision considering location, availability, cost, and speed of execution.

  • Determines the best method of shipping on Alaska Airlines/other airline flights, courier, charter, or other modes of transportation.

  • Complies with special handling requirements for components containing Dangerous Goods and for shipments to international destinations.

  • Validates part numbers effective to the aircraft in the Illustrated Parts Catalog (IPC), maintenance manuals, drawings, service bulletins, and engineering controls.

  • Confirms that all materials and documentation are in compliance with FAA regulations and requirements for ETOPS significant systems.

  • Researches options to provide a suitable substitute, alternate part number, or assembly configuration, if the requested part number is not readily available.

  • Researches the availability of parts in kits or replacements for super-ceded part numbers.

  • Coordinates with Maintenance to seek engineering approval for repair solutions.

  • Coordinates with Maintenance Control, Line Planning, and Engineering to support Fleet Campaign Directives, Airworthiness Directives, and Engineering Authorizations, and any other mandated programs.

  • Maintains current knowledge of regulations and restrictions for deferred maintenance items, as specified by the Minimum Equipment List (MEL) and Configuration Deviation List (CDL).

  • Provides status updates to planning for the delivery schedule of parts required for deferred items.

  • Tracks the recovery of components removed in line stations for AOG events.

  • Processes requisitions, verifies proper signature authorization, and validates maintenance manual references.

  • Sets up new part numbers in TRAX.

  • Requests quotes from Alaska Airlines approved vendors.

  • Creates purchase/exchange/loan/repair orders and lease agreements to support fleet and operational requirements.

  • Selects the option to best support the operational schedule, within established standards of cost, quality, and performance.

  • Approves payment of invoices for purchase orders and transportation services.

  • Coordinates with other airlines to loan, borrow, and lease AOG aircraft parts.

  • Expedites the removal and return of borrowed parts to minimize the financial impact to the operation.

  • Determines if the best option for loan and borrow resolution is convert-to-sale, return-in-kind, or exchange.

Job-Specific Experience, Education & Skills Required

  • A minimum of 2 years of relevant experience working in an airline or third party maintenance vendor operation within a materiel support department (e.g., stores, repairs, purchasing, material control, or maintenance).

  • Effective communication skills (e.g., verbal, written, and listening).

  • Detailed oriented and highly organized, with ability to prioritize and work independently with limited guidance in a fast-paced environment.

  • Comfortable interfacing with all levels within the Maintenance & Engineering organization.

  • High school diploma or equivalent.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.


  • An Associate of Arts or an Associate of Science degree, or two years of college credit.

  • Knowledge relating to the transportation of aircraft materials.

  • Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).

  • Illustrated Parts Catalogue (IPC) proficiency and other related aircraft manuals.

Job-Specific Leadership Expectations

  • Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

The location for this position is in Seattle, Washington


For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Our values reflect who we are at work and in our communities: Own Safety, Do the Right Thing, Be Kind-Hearted, Deliver Performance, and Be Remarkable. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer. .


Please apply on or before: May 21, 2018

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Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.

Job ID: 32143

Location: Seattle, WA

Full/Part Time: Full-Time

Regular/Temporary: Regular