Jobs at Alaska Airlines & Horizon Air

Job Information

Alaska Airlines Catering Operations Specialist II in Seattle, Washington

Company Alaska Airlines

Role Summary

The Catering Operations Specialist II is responsible for developing solutions to inflight catering processes and complex operational issues through audit and action planning at Alaska Airlines and Horizon Air. As an individual contributor, this role makes recommendations to facilitate improvements in the relationship and performance of catering vendors, and across the catering operation for defined region to achieve operational goals.

Key Duties

  • Takes initiative to develop solutions to kitchen and ramp catering audit processes to mitigate operational and safety risks and ensure compliance with inflight food and beverage (FAB) policies, and health and safety regulations.

  • With limited direction from leadership, facilitates the full-cycle catering operations audit process for assigned region, including conducting kitchen audits, reviews, investigations and risk-based process audits and reports. Responsible for administering follow-up audits and developing recovery plans for failing kitchens.

  • Makes recommendations within team and to station leadership to improve processes that support catering operations.

  • Monitors and drives improvements to key performance indicator (KPI) metrics within assigned region, and communicates strategies to meet goals.

  • Oversees the relationship, operational integrity and compliance of catering vendors in assigned region.

  • Collaborates with airport station leadership and outside vendors to implement solutions based on audit findings, and monitors the effectiveness of corrective actions.

  • Applies understanding of business processes and best practices to provide real-time coaching and training of kitchen personnel.

  • Leads cross-divisional projects driven by catering changes, including executing effective use of SMS, communications to stakeholders, and effective change management through completion.

  • Represents food and beverage team and serves as key point-of-contact to assigned station leaders including AOCS, inflight, maintenance and flight operations.

  • Provides input into implementation of new menu cycles by conducting quality control chef’s tables at hub locations and meeting inbound flights to gather flight attendant feedback and observe catering performance.

Job-Specific Experience, Education & Skills


  • 2 years of experience in quality assurance, internal audit/evaluation programs, catering operations, vendor management, or related area.

  • Bachelor’s degree with a focus in food and beverage management, auditing or a related discipline, or an additional two years of relevant training/experience in lieu of this degree.

  • A thorough understanding of large-scale food and beverage operations.

  • Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).

  • Superior problem solving, planning, organizational and analytical skills.

  • Ability to understand complex business processes and key controls to mitigate operational and safety risks.

  • Ability to effectively communicate with diverse audiences in a positive and professional manner.

  • Strong track record working successfully in both a team environment and independently with minimal daily supervision.

  • A thirst for developing and leveraging collaborative relationships with internal customers, companion workgroups, and outside vendors.

  • Ability and willingness to travel up to 70% of the time as needed.

  • Ability and willingness to work a flexible schedule based on business need.

  • High school diploma or equivalent is required.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.


  • Airline catering and/or food and beverage experience.

  • Inflight or flight attendant experience.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

COVID-19 Vaccination Requirement

Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Total Rewards

  • Competitive total rewards package

  • Medical, dental and vision benefits

  • 401k match program

  • Monthly incentive pay plan

  • Annual incentive pay plan

  • Generous paid time off

  • Travel privileges on Alaska Airlines & Horizon Air

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Apply by 7:00 PM Pacific Time on 10/29/2021
Location Seattle
Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law.
People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.
We are an E-Verify ® employer, where required by law.
Job Locations USA-WA-Seattle | USA-CA-Los Angeles | USA-CA-San Diego
Requisition ID 2021-6599
Category Corporate & Operations