Jobs at Alaska Airlines & Horizon Air

Job Information

Alaska Airlines Customer Service Agent in Seattle, Washington

WHAT WE'RE ABOUT

We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together.

YOUR ROLE

If you thrive in energetic environments and enjoy helping people, solving problems in the moment, and can stay calm under pressure, we want to hear from you!

Many of our Customer Service Agents (CSAs) use this experience to grow into new roles, such as flight attendant, supervisor, and corporate positions; while others choose to stay on this supportive team that feels like family for decades.

Shifts start as early as 4 AM, and the last shift ends around 1 AM, but you will have more flexibility as you gain seniority.

KEY RESPONSIBILITIES

  • Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment

  • Sell tickets and ensure cabin accommodations

  • Perform computer and paperwork tasks

  • Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades

  • Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security

  • Processing and securing passenger luggage

  • May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction

  • Other duties as assigned

  • Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring

QUALIFICATIONS

  • High school diploma or equivalent required

  • Must be at least 18 years old

  • Must be authorized to work in the U.S.

  • Two years of customer service or community service experience required

  • Possess excellent communication skills (both verbal and written)

  • Possess exceptional interpersonal skills

  • Type at least 25 WPM required

  • Ability to consistently lift 50 pounds required

  • Flexible to work varied shifts, weekends, holidays required

  • Able to participate in paid training required

  • Able to learn and operate a computerized reservation system

  • Able to adapt to performing work according to set procedures

  • Able to anticipate needs of others in a fast paced environment

PAY

  • $15.00 per hour

  • Medical, dental, and vision benefits

  • 401k retirement plan

  • Monthly and Annual profit sharing programs

  • Flight privileges on Alaska Airlines and Horizon Air!

EQUAL EMPLOYMENT OPPORTUNITY

Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.

Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.

Job ID 35278

Location Seattle, WA

FLSA Status Nonexempt

Full/Part Time Full-Time

Regular/Temporary Regular

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