Jobs at Alaska Airlines & Horizon Air

Job Information

Alaska Airlines Intern - UX Analyst in Seattle, Washington

Company Alaska Airlines

The Team

Interns at Alaska Airlines and Horizon Air are embedded within their teams and work on visible projects that directly impact our guests and the business. When not working, we invite our interns to take advantage of our unlimited complimentary space-available travel on Alaska Airlines or Horizon Air - lunch in San Diego? Weekend in Portland? Maui? Phoenix? Done!

This internship is for summer 2021 and is designed for a commitment of 40 hours per week for the duration of the 12-week program.

Role Summary

Become part of a dynamic environment that offers a hands-on internship experience. We are looking for talented and enthusiastic students to contribute toward key projects that support our business, community and cultural growth. Experience a work environment that thrives on innovation, collaboration and partnership.

Key Duties

  • Help Alaska Airlines’ e-commerce team see the world from our customers’ perspective through understanding their behavioral pattens at scale and collecting survey feedback.

  • Assist in foundational and discovery product development work to understand our customers and their needs related to, our mobile apps and kiosks

  • Work on projects leveraging web analytics and surveying methodologies to provide insights to drive product decisions

  • Collaborate with UX researchers, designers, product managers and others in the e-commerce division

Role/Location Specific Requirements


  • This internship position is open to both undergraduate juniors and graduate students who are enrolled in a full-time course of study graduating between December ‘21 and June ‘22

  • Experience with web analytics using Adobe Analytics or comparable tool

  • Experience creating surveys about customer behaviors using Qualtrics, Survey Monkey or comparable tool

  • Experience running statistical analyses via SPSS, Alteryx or comparable tool

  • Experience using R or Python

  • Strong understanding and comfort using SQL

  • Experience using data visualization tools like Tableau, Power BI, etc.

  • Empathy for users and teams throughout the product development cycle

  • Strong communication skills with technical and non-technical stakeholders

  • Be a self-starter, motivated and hard worker

  • High school diploma or equivalent.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.


  • Understanding of design thinking and user-centered design process

  • Taken courses in user research and/or interaction design

  • Experience with web and mobile design

  • Experience with data extraction (e.g. Tealium)

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

USD $22.00/Hr.

Total Rewards

  • Travel privileges on Alaska Airlines & Horizon Air

FLSA Status Non-Exempt
Employment Type Full-Time
Regular/Temporary Temporary/OC
Equal Employment Opportunity Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.
We participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.
Job Locations USA-WA-Seattle
Requisition ID 2020-4780
Employment Type Full-Time
Category Interns