Jobs at Alaska Airlines & Horizon Air

Job Information

Alaska Airlines Manager ITS Endpoint Platform in Seattle, Washington

Company Alaska Airlines

The Team

It should come as no surprise that Alaska Airlines is recognized as one of Seattle’s most desirable companies for engineers and technology professionals.  Our technology teams are regularly disrupting the way our guests experience air travel.  We are innovators and creators, striving to continually improve our award-winning technology in ways that make travel as simple, enjoyable and seamless as possible.  We are not content to rest on our successes.  We take pride in the fact that our ideas have become the norm across the industry, and we are always thinking about what's next!  Our culture of collaboration, history of launching industry-leading products, and experienced teams that work at the highest levels of software development help us to pioneer technologies that are creating an airline people love.

Role Summary

This role is responsible for executing the strategy for Endpoint Platforms at Alaska Air Group. As a people leader, the Manager, Endpoint Platforms leads and establishes priorities for the team to provide stable, secure and performant Endpoint Platforms for both on-prem and cloud resources.

Key Duties

  • Leads a highly technical team responsible for ensuring the integrity, availability, and security of AAG's endpoint platforms and other critical systems requiring specialized infrastructure administration.

  • Ensures database platforms meet/exceed critical systems disaster recovery objectives.

  • Collaborates and influences other IT teams to improve systems support, monitoring, and administration.

  • Ensures robust capacity planning and life cycle management processes are developed and executed by the team.

  • Lead and/or influence cross divisional enterprise infrastructure projects related to endpoint platforms

  • Define the long-term strategy for endpoint platforms and their implementation.

  • Monitor and evaluate platform effectiveness and implement improvement strategies.

  • Manages vendor relationships, ensuring highest quality and reasonable costs.

  • Writes business cases to gain Senior leadership support

  • Develops people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.

Job-Specific Experience, Education & Skills


  • 5 years of experience with Endpoint Technologies

  • 2 years of people leadership experience

  • Bachelor’s degree or an additional two years of relevant training/experience in lieu of this degree

  • A minimum of 8 years of experience in a technical role.

  • In-depth knowledge of the following:

  • Desktop operating systems: Windows (physical and virtual), Mac

  • Endpoint Platforms: Altiris infrastructure, MECM (formerly SCCM) infrastructure, Virtual Desktop Infrastructure (Horizon View and Azure Virtual Desktops), Citrix, patching and remote imaging.

  • Experience with the following:

  • Leveraging new technologies to improve process, reduce support, and/or lower costs.

  • Designing and implementing enterprise systems utilizing such platforms as Windows Server, UNIX, Linux, Virtualization, Cloud, Active Directory, etc.

  • Utilizing scripting tools i.e. Shell, VBScript, JavaScript, and PowerShell.

  • Implementing projects involving enterprise hardware and/or software technology integration

  • Deploying and managing endpoint security tools such as Defender, Netskope and Carbon Black

  • Knowledge of networking concepts (e.g., advanced networking, switching, and routing) and backup technologies and policy management.

  • Strong interpersonal, organizational, communication, and customer service skills.

  • Proven team building, coaching and mentoring skills.

  • Proficient project planning, risk management, scheduling, and execution, with a proven ability to work effectively in stressful work environment.

  • High school diploma or equivalent.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.


  • Technical and/or process improvement certification.

Job-Specific Leadership Expectations

  • Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

  • Create a diverse and inclusive culture where all employees feel safe, included and they belong.

COVID-19 Vaccination Requirement

Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Total Rewards

  • Competitive total rewards package

  • Medical, dental and vision benefits

  • 401k match program

  • Monthly incentive pay plan

  • Annual incentive pay plan

  • Generous paid time off

  • Travel privileges on Alaska Airlines & Horizon Air

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Apply by 7:00 PM Pacific Time on 10/31/2021
Location Seattle
Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law. People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply. We are an E-Verify ® employer, where required by law.
L: #LI-JP2 Note: any salary range estimates not listed under Starting Rate in the job posting are provided solely by LinkedIn and are not official and have not been verified by Alaska Airlines or Horizon Air.
Job Locations USA-WA-Seattle
Requisition ID 2021-6238
Category Software & Technology