Jobs at Alaska Airlines & Horizon Air

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Job Information

Alaska Airlines Scrum Master in Seattle, Washington


We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together.


Role Summary

As a Scrum Master at Alaska Airlines you will be responsible for being the facilitator for 1-2 teams while embodying and modeling Agile values and principles. You will be expected to hold the standard Scrum events, assist Product Managers with achieving a well-refined backlog, removing impediments, and empowering your team(s) to continually evolve.

Key Duties

Service to the Product Manager

  • Ensures that goals, scope, and product domain are understood by everyone on the team to encourage the delivery of high-quality, high-value products

  • Coaches on the techniques for effective product backlog management

  • Helps the team understand the need for clear and concise product backlog items

  • Utilizes feedback and metrics to identify areas of opportunity helping the team to develop quicker service delivery and continuously improve by utilizing feedback and metrics to identify areas of opportunity

Service to the Team

  • Facilitates Agile events, coaching the team to on self-organization and working cross-functionally

  • Helps the team to make measurable, continuous improvements by using metrics

  • Establishes and maintains planning and tracking artifacts and tools

  • Removes impediments to the team's progress, including working with peers to resolve cross-team impediments

  • Measures and diagnoses team performance and provides transparency to team process and progress

Service to the Organization

  • Partners with management (including engineering, design and product) to identify opportunities to build high performing teams to plan, build and deliver process

  • Establishes and maintains team metrics which provide a comprehensive view of team health

  • Leads and coaches the team in its Scrum adoption

Job-Specific Skills & Education


  • A minimum of 2 years of technology industry and customer-centric applications experience

  • A minimum of one year as a Scrum Master.- Bachelor's degree with a focus in Information Management, Computer Science, Business Administration, or a related discipline. 2 years of additional experience as described above can be in lieu of this Bachelor's degree requirement.

  • Comprehensive understanding of Scrum

  • Excellent interpersonal skills and the ability to work with diverse personality types

  • Ability to understand technical issues at a high level

  • Strong communication, organization, and facilitation skills

  • Ability to lead and coach the team to reach their highest potential

  • Collaborative approach to driving decisions

  • Strong analytical and problem-solving skills with high attention to detail

  • High school diploma or equivalent

  • Minimum age of 18

  • Must be authorized to work in the U.S.


  • Certified Scrum Master (CSM)

Job-Specific Leadership Expectations

  • Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.


Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.

Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.

Job ID 36563

Location Seattle, WA

FLSA Status Exempt

Full/Part Time Full-Time

Regular/Temporary Regular