Jobs at Alaska Airlines & Horizon Air

Job Information

Alaska Airlines Senior Field Service Specialist in Seattle, Washington

Company Alaska Airlines

The Team

It may come as a surprise, but we’re recognized as one of Seattle’s most desirable companies for IT workers. Our culture of collaboration, history of launching industry-leading products, and seasoned teams that work at the highest levels of software development help us to pioneer technologies that are creating an airline people love. We support our people’s ongoing development and, of course, provide the space for you and your loved ones to travel the world.

Role Summary

The Senior Field Service Specialist is a subject matter expert for installation and maintenance of all information and communications systems at Alaska Airlines (AS) and Horizon Air (QX) facilities and contracted locations. As an individual contributor, this role exercises considerable judgement to make decisions around oversight for vendors, contractors, and peers to implement technology projects.

Key Duties

  • Acts as a subject matter expert for installation and maintenance of all information communication systems for Alaska Airlines and Horizon Air facilities and contracted locations.

  • Manages the execution of information, communication, airport-related systems, and IT systems, including hardware, software, networks, voice (telephone and radio), and mobile.

  • Exercises judgement to resolve complex, break-fix issues; troubleshoot user problems at the desktop or provide phone support to diagnosis remote customer issues. Makes recommendations in the testing, development, and determination of departmental standards.

  • Creates accurate and detailed documentation of all supported systems and physical locations.

  • Manages Service Desk tickets daily using ITSM solution ensuring they are properly documented including description, troubleshooting, and resolution.

  • Guides and leads contractors, vendors, and peers with implementations and problem resolution for assigned systems.

  • Manages, organizes, and completes projects of large scope and complexity, prioritizing tasks, and managing the team’s time effectively to meet service level agreements (SLAs).

  • Serves as a resource and provides technical projects and maintenance assistance to peers and companion work groups, while ensuring good inter-departmental relations.

  • Makes recommendations to enhance the operations of the IT customer support department, seeking out innovative and creative solutions to technical issues. Continuously improves infrastructure operations by seeking out innovative and creative solutions to technical issues.

Job-Specific Experience, Education & Skills

Required

Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Alaska Airlines or Horizon Air. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Required

  • 4 years of IT work experience implementing and/or supporting Infrastructure platforms and projects.

  • Bachelor’s degree; or an additional two years of relevant training/experience in lieu of this degree.

  • Experience participating in small, medium, and large cross-divisional technology projects.

  • Proven experience quickly learning new technologies, processes, and methodologies.

  • Technical project leadership experience.

  • General knowledge of infrastructure topology and installation of hardware (computers, printers, switches, routers, firewalls, etc.)

  • Experience with mobile devices.

  • Demonstrated experience delivering exceptional customer service.

  • Strong interpersonal skills, facilitating effective verbal and written communication at all levels in the organization.

  • Demonstrated ability to maintain strict confidentiality of all customer information.

  • Ability to lift/stand/bend/climb in order to complete essential job functions.

  • Ability and willingness to travel approximately 50%of the time.

  • Ability and willingness to work non-traditional hours (e.g., evenings, weekends, after-hours, holidays, etc.).

  • Minimum age of 18.

  • High school diploma or equivalent.

  • Must be authorized to work in the U.S.

Preferred

  • Experience supporting multiple endpoint platforms (e.g., iOS, Windows, MAC OS, VMware, SCCM, WorksSpace One, Mobility).

  • Airline experience.

  • Experience installing/maintain Audio Visual systems

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

COVID-19 Vaccination Requirement

Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Total Rewards

  • Competitive total rewards package

  • Medical, dental and vision benefits

  • 401k match program

  • Monthly incentive pay plan

  • Annual incentive pay plan

  • Generous paid time off

  • Travel privileges on Alaska Airlines & Horizon Air

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Apply by 7:00 PM Pacific Time on 11/30/2021
Location Seattle
Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law.
People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.
We are an E-Verify ® employer, where required by law.
L: #LI-JP2 Note: any salary range estimates not listed under Starting Rate in the job posting are provided solely by LinkedIn and are not official and have not been verified by Alaska Airlines or Horizon Air.
Job Locations USA-WA-Seattle
Requisition ID 2021-5941
Category Software & Technology

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