Jobs at Alaska Airlines & Horizon Air

Job Information

Alaska Airlines Senior User Experience Researcher in Seattle, Washington

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Senior User Experience Researcher is a subject matter expert in the discipline of user experience (UX) research for Alaska’s e-commerce product teams. As an individual contributor, this role exercises considerable judgment to make decisions associated with UX research activities, gaining strategic insights in order to influence the direction of digital products in collaboration with e-commerce product leaders and stakeholders across the company.

Key Duties

  • Act as a subject matter expert in the design and user experience of digital products, leveraging qualitative and quantitative guest insights. 

  • With minimal direction from leadership, exercise considerable judgment to make decisions associated with UX research activities to drive e-commerce product strategy.

  • Lead and conduct generative and foundational as well as evaluative research and create design frameworks and experience maps.

  • Facilitate product discovery kickoffs and experience mapping activities to ensure the right problem is being solved, gaps are identified, and the right teams are involved at proper time in the product lifecycle.

  • Make product recommendations to Alaska’s senior leaders based on UX research findings.  

  • Build partnerships and working agreements with teams and leaders across the company.

  • Guide product teams on UX research, user-centered design and design thinking/innovation best practices.

Job-Specific Experience, Education & Skills


Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Alaska Airlines or Horizon Air. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.


  • 4 years of experience working in the UX industry or related.

  • Bachelor’s degree in UX research, human-centered design, industrial design or related field of study, or an additional two years of relevant training/experience in lieu of this degree.

  • Experience leading and conducting generative and foundational research and creating design frameworks and experience maps. 

  • Experience in integrating qualitative and quantitative insights and other points of view to drive forward product strategy.

  • Experience working with senior leadership and facilitating workshops with them.  

  • Excellent problem solving and decision-making skills with the ability to think beyond the task at hand.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.

  • High school diploma or equivalent.


  • 2 years of experience working in industries governed by complex rules, regulations and processes (e.g., transportation, healthcare, legal, financial services). 

  • Experience in e-commerce.

  • Strong portfolio showcasing at least 4 examples of generative research that impacted product definition and strategy.

  • Excellent communication skills (both written and verbal) to enhance both guest and employee satisfaction

  • Active listener who values diverse perspectives and fosters an inclusive environment.

  • Strong interpersonal skills, with the ability to drive outcomes in the best interest of the company.

  • Ability to establish cross-functional, collaborative relationships with other teams and workgroups.

  • Experience teaching UX research and user-centered design within companies and in academic settings.

  • Experience mentoring and coaching UX researchers and designers.

  • Experience working with university corporate affiliate programs.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

COVID-19 Vaccination Requirement

Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Total Rewards

  • Competitive total rewards package

  • Medical, dental and vision benefits

  • 401k match program

  • Monthly incentive pay plan

  • Annual incentive pay plan

  • Generous paid time off

  • Travel privileges on Alaska Airlines & Horizon Air

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Apply by 7:00 PM Pacific Time on 9/30/2021
Location Seattle
Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law.
People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.
We are an E-Verify ® employer, where required by law.
L: #LI-MC1 Note: any salary range estimates not listed under Starting Rate in the job posting are provided solely by LinkedIn and are not official and have not been verified by Alaska Airlines or Horizon Air.
Job Locations USA-WA-Seattle
Requisition ID 2021-5987
Category Software & Technology