Alaska Airlines Sr Product Manager, Preflight in Seattle, Washington


Director, Product Management


Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada, Mexico and Costa Rica. Our roots date to 1932 and are symbolized by the Alaska Native painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We've been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska, with Virgin America, is the premier airline for people on the West Coast, and together with its sister carrier Horizon Air, flies to more than 115 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $7 billion.


Role Summary Alaska Airlines is seeking a senior e-commerce Product Manager to take part in shaping the future of key aspects of our multi-billion dollar, multi-channel e-commerce business. The Product Development Manager IV is a thought leader who will orchestrate the product vision in the form of a roadmap that balances company initiatives with investments resulting in a state of the art ecommerce platform. This role will collaborate with key stakeholders, user experience, and technology to ensure our investments are prioritized appropriately and aligned with business requirements.

Scope & Complexity This leadership role product manages e-commerce investments and strategic planning for development and delivery for Alaska Air Group (AAG) and its subsidiaries. This role leverages competitive analysis, user research, and data to define a product vision and strategy.

Key Duties Defining the Product Road Map

  • Creates product road maps that ensure key sections of Alaska's e-commerce offerings align with business strategy and goals.

  • Crafts the product strategy for your areas(s) based on data, including transactional data, usage statistics, primary customer research, and industry analyst reports.

  • Stays abreast of online travel and e-commerce industry trends as well as competitors' capabilities.

  • Sells the product strategy and road map to key stakeholders throughout the company, including senior executives.

Guiding the Product

  • Delivers results for key product metrics and goals that support business objectives.

  • Develops business cases and models based on data-driven analysis and assumptions.

  • Partners with stakeholders across the organization to represent their needs and ensure support for go-to-market plans.

  • Collaborates with product owners to define product requirements, prioritize product features, and may drive execution.

  • Makes key tradeoff decisions when required, smartly using data when it exists, solid judgment when it doesn't, and escalating as appropriate.

  • Engages in constructive conversations with - and delivers tough messages when needed - to key stakeholders, including senior executives, while continually building professional and productive relationships.

Job-Specific Skills & Education Required

  • A minimum of 7 years of experience working directly with web and mobile e-commerce businesses exceeding $5MM in revenue per year.

  • A minimum of 5 years of product management experience.

  • A Bachelor of Arts or a Bachelor of Science degree, with a focus in business administration, computer science, or a related discipline.

  • Experience as a product leader in an agile product development environment.

  • Strong familiarity with underlying e-commerce technologies with proven ability to partner with software engineering teams on investment and planning decisions.

  • Excellent written and verbal communication skills with diverse audiences, including both technical and non-technical customers, colleagues, and executives.

  • Ability to act as an inspirational leader who will promote the Alaska Airlines values, act with a high sense of urgency and unquestionable integrity.

  • Demonstrated ability to build strong stakeholder relationships.

  • Demonstrated ability to create a strategic product vision balancing corporate initiatives and e-commerce investments.

  • Skilled at making and defending tough decisions, while demonstrating care and concern for the opinions of others, both inside and outside the organization.

  • Excellent teamwork skills and ability to influence cross-functional teams.

  • Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).

  • High school diploma or equivalent is required.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.


  • Knowledge of the airline and/or travel industries and related technologies

  • Deep working knowledge of product development concepts

  • A Master of Arts/Science degree or a Master of Business Administration degree.

Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.


The location for this position is in Seattle, Washington


For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Our values reflect who we are at work and in our communities: Own Safety, Do the Right Thing, Be Kind-Hearted, Deliver Performance, and Be Remarkable. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.


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Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.

Job ID: 32262

Location: Seattle, WA

Full/Part Time: Full-Time

Regular/Temporary: Regular