Horizon Air Ramp / Customer Service Agent in Walla Walla, Washington
WHAT WE'RE ABOUT
We deliver excellence with passion. Each Horizon employee aims high, and working closely together, we soar. As a committed partner to Alaska Airlines, we connect the cities, people and promise of the West. Going the extra mile for guests and each other. Taking on each day knowing we're part of something remarkable.
The Ramp and Customer Services Agent is often the first person from Horizon that our customers will meet in person. Not only is customer service very important, so is the ability to work in physically demanding and varying weather conditions. One moment a CSA is scanning people on to a flight and the next, they are repeatedly lifting 50lb bags on and off aircraft or de-icing an aircraft 30 ft. in the air. Then going back inside to help customers with a smile.
This role is perfect for someone who can work flexible hours. Perhaps you have your own business that you can schedule around your hours. Or you are new to the workforce or starting a second career. If you've worked outside or in physically demanding conditions with some customer service computer oriented experience, then this is the job for you. It's hard but also very rewarding. Opportunities for advance exist for everyone especially those who excel at their performance. Exceptional attendance and reliability is imperative. Strong computer skills required.
Provide frontline customer service to our passengers
Work directly with passengers in ticket purchases, passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE)
Work outdoors in all types of weather conditions - duties include baggage and cargo handling, aircraft marshaling, and aircraft deicing
Other duties as assigned.
This variable time position is 10+ hours per week (on average.) Split Shifts
This position will be close to full-time for the first 3-4 weeks of training
This is shift work based on bid seniority. After training, hours will fluctuate depending on the needs of the station with first shift as early as 4am and working as late as 1am. If a flight is delayed, employees are required to stay until the flight is complete even if that means after the scheduled end of the shift.
High school diploma or equivalent required
Minimum age of 18
Must be authorized to work in the U.S.
Valid driver's license with a good driving record required, defined by the following: No DUI, DWI, reckless or negligent driving within the last five years, no suspensions, terminations or revocations in the last five years, and no more than three moving violations in the last two years
One year previous customer service experience required
Bilingual strongly preferred (Spanish/English)
Friendly, knowledgeable and polite in all situations
Keyboard proficiency required
Excellent written and verbal communication skills
Strong diplomacy and teamwork skills
Strong problem solving skills
Strong organizational skills
Ability to consistently lift 50 pounds required
Ability to juggle multiple tasks in a fast-paced and at times stressful environment
Ability to perform basic mathematics required
Ability to work flexible schedules to include weekends and holidays required
Strong ability to listen and respond effectively to repetitive questions
Regular and predictable attendance required
If selected, ability to attend 9 day training in Seattle, WA and Portland, OR required
$13.18 per hour
Monthly operational performance bonus (max $450/quarter)
Annual performance bonus target 5% annual earnings
Flight perks on Alaska Airlines & Horizon Air
START YOUR NEW JOURNEY NOW
Submit your application by 10/17/2019 11:59pm (Pacific Time). We'll be happy to see it.
EQUAL EMPLOYMENT OPPORTUNITY
Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.
Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.
Job ID 35394
Location Walla Walla, WA
FLSA Status Nonexempt
- Horizon Air Jobs