Alaska Airlines Horizon Air - Ramp / Customer Service Agent in Wenatchee, Washington

WHAT WE'RE ABOUT

We deliver excellence with passion. Each Horizon employee aims high, and working closely together, we soar. As a committed partner to Alaska Airlines, we connect the cities, people and promise of the West. Going the extra mile for guests and each other. Taking on each day knowing we're part of something remarkable.

POSITION INFORMATION

The Ramp and Customer Services Agent is often the first person from Horizon that our customers will meet in person. Not only is customer service very important, so is the ability to work in physically demanding and varying weather conditions. One moment a CSA is scanning people on to a flight and the next, they are repeatedly lifting 50lb bags on and off aircraft or de-icing an aircraft 30 ft in the air. Then going back inside to help customers with a smile.

This role is perfect for someone who can work flexible hours. Perhaps you have your own business that you can schedule around your Horizon hours. Or you are new to the workforce or starting a second career. If for advancement exist for everyone especially those who excel at their performance. Exceptional attendance and reliability is imperative. Strong computer skills required.

KEY RESPONSIBILITIES

  • Provide frontline customer service to our passengers

  • Work directly with passengers in ticket purchases, passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE)

  • Work outdoors in all types of weather conditions - duties include baggage and cargo handling, aircraft marshaling, and aircraft deicing

  • Other duties as assigned.

HOURS

  • This Variable Time position is 10+ hours per week. Split Shifts

  • This position will be close to full-time for the first 3-4 weeks of training

TRAINING

  • Travel to Portland or Seattle for 1 week of ground training

  • Travel to Seattle several weeks later for 9 consecutive days of customer service training

  • This is shift work based on bid seniority. After training, hours will fluctuate depending on the needs of the station with first shift as early as 4am and working as late as 1am. If a flight is delayed, employees are required to stay until the flight is complete even if that means after the scheduled end of the shift.

  • We are looking for candidates who are flexible and able to work early mornings, afternoons, late evenings, weekends and holidays.

  • Flight benefits for you, spouse, select children and parents are included

QUALIFICATIONS

  • High school diploma or equivalent required

  • Minimum age of 18

  • Must be authorized to work in the U.S.

  • Valid driver's license with a good driving record required, defined by the following: No DUI, DWI, reckless or negligent driving within the last five years, no suspensions, terminations or revocations in the last five years, and no more than three moving violations in the last two years

  • One year previous customer service experience required

  • Bilingual strongly preferred (Spanish/English)

  • Friendly, knowledgeable and polite in all situations

  • Keyboard proficiency required

  • Excellent written and verbal communication skills

  • Strong diplomacy and teamwork skills

  • Strong problem solving skills

  • Strong organizational skills

  • Ability to consistently lift 50 pounds required

  • Ability to juggle multiple tasks in a fast-paced and at times stressful environment

  • Ability to perform basic mathematics required

  • Ability to work flexible schedules to include weekends and holidays required

  • Strong ability to listen and respond effectively to repetitive questions

  • Regular and predictable attendance required

  • If selected, ability to attend 9 day training in Seattle, WA and Portland, OR required

PAY

The starting hourly wage for this position is $12.55 + performance bonuses, paid holidays and flight perks!

PAY

Non-exempt

START YOUR NEW JOURNEY NOW

Submit your application by 2/19/2019 11:59pm (Pacific Time). We'll be happy to see it.

EQUAL EMPLOYMENT OPPORTUNITY

Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.

Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.

Job ID: 32864

Location: Wenatchee, WA

Regular/Temporary: Regular