A female customer care agent helping a man and woman check in
A female customer care agent helping a man and woman check in

Contact Centers

Problem solvers at the center of it all

From our call centers or their homes, contact center and reservations agents handle everything from urgent travel plan changes to mileage award travel. Our agents are out-of-the-box thinkers who close each interaction with kindness.

Our call centers & work from home

Our call centers are located in Kent, WA; Phoenix, AZ; and Boise, ID.

To prepare you for success, you’ll start with three-weeks of full-time, in-office training. During training, you’ll need to cover transportation and accommodations, if needed, to the call center in the state where you reside. After initial in-office training, many of our agents choose to work from home, but everyone’s required to work at the call center one day a month.

We’re different from other virtual call center jobs, you may be away from your co-workers, but you’re never alone. Technology, mentorship, and training keep us connected.

Map showing locations in Seattle, Boise, and Phoenix

Round the clock schedule

Our customers need us 24 hours a day, 7 days a week, 365 days a year. You should be available to work at least five 8-hour shifts per week, including evenings and holidays. While senior agents usually have first choice of shifts, you do have the flexibility to trade shifts with other agents. If you can flex with this kind of schedule regularly, you’ll find that doors to a bright future open wide.

How we hire

  • After reviewing applications, we select and invite several applicants to attend an interview event
  • We test basic computer skills and assess your job aptitude
  • If you’re successful, offers are made on the spot, and you’ll be assigned to a class date to start training

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