Jobs at Alaska Airlines & Horizon Air

Job Information

Alaska Airlines Customer Service Agent - Air Freight in Seattle, Washington

Company Alaska Airlines

The Team

This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customer with cargo needs such as answering inquires, computing cargo rates, initiate and complete cargo bookings, and security screenings. This is a union represented position.

Role Summary

This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customer with cargo needs such as answering inquires, computing cargo rates, initiate and complete cargo bookings, and security screenings. This is a union represented position.

Key Duties

  • Assist customers with shipping needs (e.g. answering inquires, computing cargo rates, initiate and complete cargo bookings) in a warehouse environment

  • Process airway bills.

  • Provide cargo rates and tracking information to customers.

  • Perform computer and paperwork tasks.

  • Perform duties in varying capacities at the direction of management to ensure complete customer satisfaction.

Job-Specific Experience, Education & Skills

Required

  • A minimum of 2 years of customer service or community service experience.

  • Possess excellent communication skills (verbal and written).

  • Typing speed of at least 25 WPM.

  • Able to participate in paid training.

  • Ability to consistently lift 50 lbs.

  • Must be able to bend, stoop, squat, reach and grasp.

  • Ability and willingness to work a non-traditional shift as needed (e.g., nights, weekends, holidays).

  • Ability to learn and operate a computerized cargo system.

  • Ability to adapt to performing work according to set procedures.

  • Ability to work in a fast-paced environment.

  • Ability to communicate in English.

  • High school diploma or equivalent.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

COVID-19 Vaccination Requirement

Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Starting Rate

USD $18.49/Hr.

Total Rewards

  • Medical, dental and vision benefits

  • 401k program with a company match up to 6%

  • Monthly incentive pay plan up to $150 per month

  • Annual incentive pay plan with a target 5% payout of annual earnings

  • Generous paid time off

  • Unlimited standby travel benefits on Alaska Airlines & Horizon Air

FLSA Status Non-Exempt
Employment Type Full-Time
Regular/Temporary Regular
Apply by 7:00 PM Pacific Time on 10/27/2021
Location Seattle
Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law.
People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.
We are an E-Verify ® employer, where required by law.
Job Locations USA-WA-Seattle
Requisition ID 2021-6531
Category Airports & Warehouse

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