Jobs at Alaska Airlines & Horizon Air

Job Information

Alaska Airlines Instructional Designer in Seattle, Washington


We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together.


Role Summary

The Instructional Designer- Airport Operations Customer Service is responsible for designing lessons and leading development of eLearning and Instructor Led Training programs for Alaska Airlines (AS) and Horizon Air (QX). As an individual contributor, this role writes learning objectives, and leads teams in using current instructional design techniques and strategies.

Scope & Complexity

This individual contributor role supports training design and development for Alaska Airlines (AS) and Horizon Air (QX).

Key Duties

  • Collaborate with Policies and Procedures teams and various stakeholders in the analysis of training requirements to establish training program roadmap.

  • Apply deep knowledge in instructional design techniques and methodologies to design interactive courseware and other supporting materials to ensure an effective learning experience for a variety of audiences.

  • Make recommendations to subject matter experts, stakeholders, focus groups and other workgroups on the training design.

  • With minimal direction from leadership, exercise considerable judgment to determine instructional needs, define the course requirements, and make effective recommendations for actions.

  • Create course design documents, learning objectives, course content, scenarios, media scripts, practice activities, and post-tests.

  • Exercise judgment to make decisions in course changes based on customer feedback and ensure training content and solutions result in satisfactory learning products.

  • Manage projects to support the established development process and ensure instructional integrity.

  • Administer the testing of training for deployment and coordinate the upload of the content to the learning management system.

  • Manage execution of on time task completion, anticipate problems or resolve quickly, and ensure team members are clear on project requirements and schedules.

  • Ensure consistent, reliable, and comprehensive training records are maintained.

Job-Specific Skills, Experience & Education


  • 4 years of experience in instructional design, training development, or related area.

  • Bachelor's degree with a focus in business administration, communications, human resources, education, or a related discipline, or an additional two years of experience in lieu of this degree.

  • Experience with adult learning principles and understanding of diverse learning and thinking styles (e.g., generational, cultural, etc.).

  • Advanced experience with image/graphic creation and manipulation.

  • Ability to create compelling visual designs for training that is functional and engaging.

  • Experience with authoring tools, such as Articulate 360, and design tools from Adobe Creative Cloud (e.g., Photoshop and Illustrator).

  • Experience analyzing instructional needs, defining course requirements, managing a project through the development process, and ensuring instructional integrity.

  • Possess excellent written, verbal, and presentation skills.

  • Highly organized and effective in executing a project in a timely manner.

  • Ability to work cross-divisionally to accomplish training objectives.

  • Demonstrated ability to manage multiple objectives/tasks simultaneously.

  • Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).

  • High school diploma or equivalent.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.


  • Previous experience working with learning management systems such as Cornerstone.

  • Experience developing company-wide trainings.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remark


Submit your application by 01/24/2020 11:59pm (Pacific Time). We'll be happy to see it.


Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.

Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.

Job ID 35973

Location Seattle, WA

FLSA Status Exempt

Full/Part Time Full-Time

Regular/Temporary Regular